Toulouse Métropole
Personalized support to optimize service quality
Toulouse Métropole has selected NFrance tohost, operate and maintain its outsourced Internet platform. NFrance and Toulouse Métropole have been working closely together since 2015. Toulouse Métropole has a private Cloud infrastructure consisting of virtual servers with cluster architectures for critical platforms, with demanding SLAs. The Metropole's specificity lies in the multiplicity of hosted platforms and their applications: 4D, ASP.net, Django, Jboss, LAMP, Liferay, RoR, Publik, Wordpress, as well as the multiplicity of stakeholders (Digital Department, Communications Department, Webmasters of the various sites required by the Business Departments).
Assignment needs
Initially, the project involved migrating the entire platform and implementing a dedicated Cloud architecture, guaranteeing permanent access to all Toulouse Métropole portals: a package of teleservices and online procedures on the Mon Toulouse portal, as well as access to the city's most visible sites (Toulouse City Hall, Toulouse Métropole, as well as the Museum, Théâtre du Capitole and Rio Loco, for example). NFrance was able to manage all the platforms thanks to close monitoring by a technical project manager and a service manager, who guarantee quality of service, as well as the setting up of a one-stop shop for processing requests, open to all internal and external stakeholders.
As Toulouse Métropole gradually expressed new needs in terms of process security and industrialization, the hosting architecture evolved. NFrance played its role as host / outsourcer, accompanying and advising Toulouse Métropole throughout the progress of these projects.
" These new needs meet the new challenges of increasing change and securing deployments. "
The aim is to guarantee site availability, with strong commitments for critical platforms.
Landy Brunel, Head of Services & Infrastructures, Toulouse Métropole
The projects
1st industrialization project NFrance supports Toulouse Métropole in setting up an activatablecrisis device that can be activatedthat can be activated directly by the city council, enabling immediate access to a crisis communication page. This system was tested during major events (Euro soccer, Fête de la Musique). Monitoring of these events was doubled by scheduled on-call duty.
2nd industrialization topic Setting up a new Toulouse.fr platform combining 3 qualification, pre-production and production environments, in order tosecure and automate deployment. This project is reinforced by the implementation of load test scenarios to analyze the impact of changes on performance, as well as the implementation of in-depth monitoring toto track performance Indicatorsthroughout the platform's evolution.
NFrance provides a high level of partnership in all aspects of the service. Through its skills and approach, the team has always effectively contributed to the resolution of complex performance or stability incidents encountered. NFrance and its staff demonstrate the commitment and professionalism expected of hosting sensitive sites.
Landy BrunelHead of Services & Infrastructures at Toulouse Métropole
Summary
This follow-up approach, favored by atechnical project manager and a Services managermakes it possible to respond to Toulouse Métropole's requests and implement new resources, tools and infrastructures that are designed toimproving service quality.
By setting up the toulouse.fr platform, we are able to minimize deployment risks and guarantee a high level of availability over the long term.
Key figures
99,90% monthly availability of critical sites
90 high-availability virtual servers (VMs)
21 24/7/365 managed sites
4 sites with a critical SLA (GTR 45 minutes)
1 customized customer interface
Key points
- Personalized crisis management which can be activated from the Town Hall,
- Scheduled on-call duty during sensitive events,
- Implementation of an ISO platform for automated deployment with monitoring of changes in performance (load test scenarios, in-depth monitoring, cache management).